Shipping & Returns

Free Delivery

U.K Delivery is FREE and next-working-day to most areas.

We despatch our orders using the award-winning DPD Predict courier service, which offers precise one-hour delivery windows to most areas.

Courier Delivery to Home or Work

You will receive email notification when the parcel is collected from us. You will also receive notification on the morning of delivery. This will give you your one hour delivery window. If you enter your mobile number when you order then you will also receive the message by text. If the delivery date is not convenient, you can change it by replying to the DPD text or email, or by contacting us direct on 01606 352277 or

Free Next Day Delivery

Important Note:  Bank holidays are not a working day.

Orders placed before 3pm Monday to Friday will be delivered the next working day.
Order placed after 3pm Monday to Friday will be delivered on the second working day.
Orders placed on the weekend will be delivered on Tuesday.

Delivery Times

Couriers deliver between 9am and 5:30pm. If you are out, they will leave a card to let you know they called and will come back the next working day. 

2 Days Delivery Time:

Important Note:  Bank holidays are not a working day.

Northern Ireland, Channel Islands and Isle of Man.
Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50 
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3



Additional Delivery Instructions
If you would like to add delivery instructions, (such as "leave with neighbour at number 99 if I'm out), please request this in the 'order comments' at checkout - or by contacting us after placing the order. Usually couriers won't leave it with a neighbour unless asked to (as above) but for those who definitely don't want it left with a neighbour, we can instruct the couriers that it is only to be delivered to you.

Alternative Delivery Day
If next day delivery doesn't suit you and would like an alternative day, please request this in the order comments at checkout - or by contacting us after placing the order. This allows you to place the order when it is convenient to you without having to be at home or at work the next day.

If Monday-Friday just doesn't suit you, we can deliver on Saturdays before noon for an extra £19.99 or Monday-Friday guaranteed before noon for an extra £7.99. Please phone us on 01606 352277 to arrange this. 

Gift Receipts 
If you are buying a Reviber as a present and would like a gift receipt putting in the box, (i.e without the price and passing ownership to the recipient), please request this at checkout.

Plain Packaging if Required
The Physio Massager will always have a DPD delivery bag wrapper. However, this is not necessary and therefore not standard for our other products, but if you would like a plain plastic wrap for your order, for example to keep a Christmas or birthday present a surprise, please request this in the order comments at checkout or email or phone us before despatch and we will happily add this for free. 

Money Back & Returns - 60 days 

60 Day Money Back Guarantee. Easy U.K. returns

For peace-of-mind, we accept returns within 60 days of delivering your order.  Please ensure all packaging is kept for safe returns.

Please call our customer service department on 01606 352277 or email before returning any goods. This is so a returns number can be issued, otherwise the goods may not be accepted. 

Orders over £70 will be collected free of charge during this 60 day period, provided you have kept the box.

For orders under £70, please return to us 2nd class with Royal Mail and we will refund your postage costs.  There is no need to take extra insurance from Royal Mail if this is offered to you.  The postage you pay, which we refund, will be on the Royal Mail label on the box, but please ask for a proof of posting which will have our postal code on it just in case we do not receive the item.  If you are unable to return the machine to us for a full refund, we offer a collection service. We deduct £15 from the refund to cover the cost of collection.

The collection service is available only for addresses in the United Kingdom.

Once the returned goods have been received by us we will issue the refund within 10 days, although we aim to do this within one working day.