60 Day Money Back Guarantee. Easy U.K. returns
For peace-of-mind, we accept returns within 60 days of delivering your order.
Orders over £150 will be collected free of charge during this 60 day period, provided you have kept the box.
For orders under £150, please return to us 2nd class and we will refund your postage costs. These costs will be on the Royal Mail label on the box, but please ask for a proof of posting which will have our postal code on it just in case we do not receive the item. If you are unable to return the machine to us for a full refund, we offer a collection service. We deduct £15 from the refund to cover the cost of collection.
We offer this money back guarantee to customers in all countries. The collection service is available only for addresses in the United Kingdom.
Once the returned goods have been received by us we will issue the refund within 10 days, although we aim to do this within 24 hours.
Please call our customer service department on 01606 352277 before returning any goods. This is so a returns number can be issued, otherwise the goods may not be accepted.